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Terms & Conditions

Payment Methods: A New Age Phoenix gladly excepts most major credit cards and personal checks we process most of our payment thru Pay Pal. We accept Visa, Mastercard, American Express, Discover, personal check (10day hold), all international payments must be made via PayPal

Sales Tax: A New Age Phoenix is required to charge any and all taxes by the State of Florida.The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state or out of the country.

Use of products: This products and /or information listed in/on this site is for educational and informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified professional with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read We try our best to make sure that the information which we provide you is accurate. But, we are NOT LIABLE for any losses or damages which may occur through your use of any information or products which you obtain through this website or any of our affiliated websites

Typographical Errors: In the event a product is listed at an incorrect price or with incorrect information due to typographical a error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately refund your account in the amount of the charge. A New Age Phoenix will attempt to contact you by phone or email before cancelling the order or item that is incorrect.

Back Order Policy: When any item is put on backorder here at A New Age Phoenix, we will ship it out to you as soon as it comes in. However, if the value of the merchandise is under $5.00 we will drop the missing item from your order and notify you to reorder the item if you desire, along with an estimated due date of its arrival.

Return Policy: If you want to return a product to A New Age Phoenix, you must contact us within 10 days of receipt by e-mailing returns@anewagephoenix.com.  You must include the the original invoice number within the email. Returns will be subject to a 10% restocking fee. Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval.

DAMAGES: If you are missing any merchandise from your order, or have received damaged items, put the package aside and contact us within 7 days so we may get the issue resolved in a timely manner. A New Age Phoenix, will, upon your request, replace any merchandise that is received in damaged condition or as a result of a packing error. No merchandise will be accepted or replacements issued without prior approval to return such merchandise

Shipping terms: Most orders will be orders ship within 24 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees will still apply

Price Changes: Prices are subject to change without notice. The prices listed on our website will be the most accurate and up to date.Be sure to keep an eye on the "New Items" category of our website, as we constantly bring in new items to replace those we have discontinued.

International Orders and Regional Laws: All items sold and distributed by A New Age Phoenix, are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region